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Customer Service with In Store Pick Up

Payment Information

Black Sheep gladly accepts payments from Visa, MasterCard, American Express, Discover, PayPal, Amazon Payments and Apple Pay. All brand items are gauranteed new, 100% authentic from the manufacturer.

Order Information

Orders are processed Monday-Friday (excluding holidays) during normal business hours. All orders placed before 1:30pm Eastern Standard Time will ship out the same day. Orders placed after that time will ship the following day. All weekend orders ship the following Monday. Please note that all shipping services and times only apply to Business Days.

We urge you to create an account when placing an order. When you register and create an account on our site you can easily contact us and reference your order, as well as conveniently view order history, receive special offers, manage gift codes, track orders, and more.

Delivery & Shipping Information

Black Sheep offers delivery and in store pick up options.

Orders with cart total over $60 ship free within the Continental United States -- Hawaii, Alaska and FPO Military addresses excluded. Black Sheep ships daily via U.S. Postal Service and UPS Delivery. Customers are emailed confirmation once the order has been placed to let you know the order was successfully received and again when the package has been shipped with tracking information provided. If you fail to receive email confirmations please contact us.

All packages ship from Charlotte, North Carolina 28204 with fast and affordable shipping anywhere within the United States. Charotte, NC is centrally located on the East Coast of the U.S. enabling us to reach many destinations within 1-3 Business days using ground transit.

To calculate shipping costs, place the items you wish to order in your Shopping Cart. While on the cart page scroll down to view the "Shipping Rates Calculator" to enter in your state and zip code to receive a quote. Continue the checkout process to finalize your order.

Customers who select the "In Store Pick Up" shipping option at checkout must pick up items in person at our Charlotte, North Carolina store location 830 Lamar Avenue during business hours Monday - Thursday 11a.m.-7p.m., Friday - Saturday 11a.m.-8p.m.,  Sunday 12-6p.m.

Returns & Exchanges


Thank you for shopping with Black Sheep. We sincerely want you to be happy with your purchase and online experience with us. We will make every reasonable effort to accommodate returns and exchanges granted they meet all of the criteria outlined below:

Due to the limited availability of the merchandise we offer, we cannot issue cash refunds for online sales. All returns will be authorized at the discretion of Black Sheep and return shipping will be paid at the customers expense.

Shipping fees are non refundable for orders that do not meet our free shipping order policy.

All sale and skate hardgood item purchases are final. Any items listed with price discounted as "Sales" or skateboard hardgoods (decks, trucks, wheels, completes, etc.) are not eligible for returns. Please choose your sizing carefully.

Use our contact us form or email within 5 days of receiving goods for a return authorization.

All goods must be returned in original packaging (including manufacturers packing paper for footwear), with all factory tags still attached (including extra laces included with some footwear), and in unused and unworn condition.

All returns must be accompanied by your original packing list/ receipt.

All returns must be received by Black Sheep within 30 days of the invoice date.

Only returns of incorrect merchandise will be eligible for refund. Should there be an incorrect shipment we will gladly exchange the item for the correct product, provide store credit, or issue a refund to your credit card.

International Policy

Unfortunately, during Phase 1 of our new site launch, we are not shipping internationally. Currently we are shipping to locations within the United States only. However, we plan to offer International options in our Phase 2 launch in the future.