Customer Service

Payment Information

Black Sheep gladly accepts payments from Visa, MasterCard, American Express, Discover, PayPal, Amazon Payments and Apple Pay. All brand items are gauranteed new, 100% authentic from the manufacturer.

Order Information

Orders are processed Monday-Friday (excluding holidays) during normal business hours. Typically orders placed before 1:30pm Eastern Standard Time will ship out the same day. Orders placed after that time will ship the following day. All weekend orders ship the following Monday. Please note that all shipping services and times only apply to Business Days.

We urge you to create an account when placing an order. When you register and create an account on our site you can easily contact us and reference your order, as well as conveniently view order history, receive special offers, manage gift codes, track orders, and more.

Delivery & Shipping Information

Black Sheep offers various delivery options.

Orders with cart total over $60 ship free within the Continental United States. Black Sheep ships daily via U.S. Postal Service and UPS Delivery. Customers are emailed confirmation once the order has been placed to let you know the order was successfully received and again when the package has been shipped with tracking information provided. If you fail to receive email confirmations please contact us.

All packages ship from Charlotte, North Carolina 28204 with fast and affordable shipping anywhere within the United States. Charlotte, NC is centrally located on the East Coast of the U.S. enabling us to reach many destinations within 1-3 Business days using ground transit.

To calculate shipping costs, place the items you wish to order in your Shopping Cart. While on the cart page scroll down to view the "Shipping Rates Calculator" to enter in your state and zip code to receive a quote. Continue the checkout process to finalize your order.

Returns & Exchanges

Thank you for shopping with Black Sheep. We sincerely want you to be happy with your purchase and online experience with us. We will make every reasonable effort to accommodate returns and exchanges granted they meet all of the criteria outlined below:

Due to the limited availability of the merchandise we offer, we cannot issue cash refunds for online sales. All returns will be authorized at the discretion of Black Sheep.

Terms of our return policy are subject to change without advanced warning at the discretion of Black Sheep. Please be aware of the return/exchange policy when placing an order.

Shipping fees are non refundable. Return shipping fees are the responsibility of the customer. A service with tracking information is strongly encouraged when shipping a return package. Black Sheep is not responsible for lost, incorrectly addressed or damaged return packages. 

All goods must be returned as received: double boxed (using an outer shipping box) and include original packaging (including manufacturers packing paper for footwear), with all factory tags still attached (including extra laces included with some footwear), and in unused and unworn condition. Refunds will not be issued for damaged, worn, or used items.

Send your return package to:
Black Sheep
c/o Returns
830 Lamar Avenue
Charlotte NC 28204

Please include your original invoice or note with your name, email and order number to ensure we credit the correct account, along with choice of exchange size or refund request.

All sale and skate hardgood item purchases are final. Any items listed with price discounted as "Sales" or skateboard hardgoods (decks, trucks, wheels, completes, etc.) are not eligible for returns. Please choose your sizing carefully.

Use our contact us form or email order@blacksheepskateshop.com within 5 days of receiving goods for a return authorization.

All goods must be returned in original packaging (including manufacturers packing paper for footwear), with all factory tags still attached (including extra laces included with some footwear), and in unused and unworn condition.

All returns must be accompanied by your original packing list/ receipt.

All returns must be received by Black Sheep within 30 days of the invoice date.

Only returns of incorrect merchandise will be eligible for refund. Should there be an incorrect shipment we will gladly exchange the item for the correct product, provide store credit, or issue a refund to your credit card.

International Policy

Unfortunately, during Phase 1 of our new site launch, we are not shipping internationally. Currently we are shipping to locations within the United States only. However, we plan to offer International options in our Phase 2 launch in the future.